We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase for an exchange. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase and replaced with the correct products. We do not offer refunds on merchandise for "buyer's remorse." With the exception of damaged, defective or wrong item received, all sales are final.
Orders may only be canceled if they have not been processed and pulled at the warehouse. If you receive an email from us stating that your order is "in processing", this means that the items are being or have been pulled from the shelves, boxed and loaded onto a truck to be shipped. Due to the volume of orders that are processed by our warehouses, it is simply not possible to hunt down a box from thousands of others and remove it from the queue. Please make sure that you have done adequate research on your purchase before hitting that checkout link! (Under special circumstances, at our discretion, we may cancel an order that is in processing. A restocking fee of 15% will be levied in that case. During high volume shipping times, such as November and December, this is rarely possible.)
We reserve the right to cancel any order for any reason. Additionally, if your credit card, shipping address or name triggers our system's fraud filter, it will be automatically canceled.